Privacy Policy — BuyEBike

1. Data Controller

BuyEBike, Weinbergsweg 6, 10119 Berlin, Germany.
Email: [email protected]
Phone: +49 163 0206 179

2. Data We Collect

We collect the following personal data when you use our website or contact us:

Name and email address (when you submit our contact form)
Phone number (if provided voluntarily)
Message content (when you contact us)
Technical data: IP address, browser type, pages visited (via server logs)

3. Purpose of Processing

We process your data to:

Respond to your enquiries and booking requests
Process reservations and payments
Send booking confirmations and service-related communications
Improve our website and services

4. Legal Basis (GDPR)

Processing is based on Art. 6(1)(b) GDPR (contract performance), Art. 6(1)(a) GDPR (consent where applicable), and Art. 6(1)(f) GDPR (legitimate interests for website security and analytics).

5. Cookies

Our website uses cookies to ensure functionality and improve your experience. You can control cookie preferences via the cookie banner shown on your first visit. Essential cookies cannot be disabled as they are required for the site to function.

6. Third-Party Services

We use the following third-party services that may process your data:

Bokun — online booking platform (bokun.io). Data is processed according to Bokun's privacy policy.
Google Maps — embedded maps for location display.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Contact form submissions are retained for up to 2 years.

8. Your Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure ("right to be forgotten")
Restrict or object to processing
Data portability
Lodge a complaint with the supervisory authority (Berliner Beauftragte für Datenschutz und Informationsfreiheit)

To exercise your rights, contact us at [email protected].

9. Contact

For any privacy-related questions, please contact us at:
[email protected]